A digital experience score for every device
"How are the laptops doing?" is a simple question with no simple answer — until experience becomes a number. Monitic computes a composite digital experience score for every managed device, built from real telemetry the agent already collects. Not a survey employees ignore, not a synthetic benchmark run against an idealized test machine: a continuous measurement of how each device actually behaves for the person using it. One number per device turns a fleet of anecdotes into something you can rank, trend, and act on.
Computed from real telemetry, not guesswork
The score is a composite of the signals that define how a device feels in use. Device performance telemetry covers boot and application responsiveness and resource pressure — the difference between a machine that opens the CRM in two seconds and one that makes its user watch a spinner. Activity patterns from foreground app usage and active/idle time give the performance data its context: pressure during someone's working hours matters; pressure during an overnight scan does not. Because the inputs are measured rather than reported, the score reflects the Tuesday-afternoon reality of the device, including the problems users have silently learned to live with.
Rank the fleet, find the misery
A single device's score answers a support question. The distribution of scores answers a management question. Sorting the fleet by score surfaces the worst offenders immediately — the specific machines dragging down a team's day — and trending scores over time shows whether experience is improving or quietly eroding after a rollout, an OS update, or an aging cycle. That makes the score a budgeting instrument as much as a support one: hardware refresh stops being a calendar exercise and becomes a targeted intervention on the measurably worst devices, with numbers to defend the spend.
From score to fix
A falling score is a lead, and Monitic is built to follow it. The contributing signals show whether the problem is resource pressure, slow responsiveness, or a usage pattern that outgrew the hardware. From there the platform acts: the device's full inventory and live metrics from endpoint management explain the cause, and remediation — a cleanup script, a configuration change, a patch — runs through the same console. The score then verifies the outcome: if the fix worked, the number says so. That closed loop is what separates measuring experience from actually improving it.
Works with
- Activity tracking — the usage patterns that give performance signals their context.
- DEX reports — fleet-level score trends and worst-offender lists for leadership.
- Endpoint management — the telemetry source, and the tooling to fix what the score finds.
Frequently asked questions
How is the digital experience score computed?
It is a composite of real telemetry per device: performance signals such as boot and application responsiveness and resource pressure, combined with activity patterns from foreground app usage and active/idle time. No surveys, no synthetic tests.
Does a low score tell us why the device is struggling?
Yes. The score is a headline, not a black box — the contributing signals sit behind it, and the device's full inventory and live metrics are one click away for root-cause work.
Can we compare scores across teams or companies?
Yes. Scores are comparable across the fleet, so you can rank devices, compare groups, and — for MSPs — see which client's estate needs attention first.
Is any extra software required on the endpoint?
No. The score is computed from telemetry the standard Monitic agent already collects — the same agent that handles monitoring, patching, and automation.
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