Talk to us
Whatever brought you here — a pricing question, a technical problem, a partnership idea — this page routes you to the right people. One promise applies across all of it: you get a response within one business day. No ticket black holes, no "someone will reach out eventually."
- 01Routing
Your message lands with the right team — sales, support, or partnerships — based on what…
- 02A human reply within one business day
Not an autoresponder counting as a reply — an answer, or a concrete next step with a name…
- 03A clear next step
For sales, that's usually pricing for your fleet size or a scheduled walkthrough.
Whatever brought you here — a pricing question, a technical problem, a partnership idea —…
Which channel is right for you?
Sales — evaluating Monitic
If you're comparing platforms, sizing a rollout, or need pricing beyond what the pricing page publishes, use the form below and choose "Sales." Include your endpoint count — it lets us come back with real numbers instead of a discovery call about discovery calls. Prefer to see the product first? Book a demo directly, or skip the conversation entirely and start a free trial — every module, 14 days, no credit card.
Support — you're already a customer
The fastest path for technical issues is the support hub: searchable documentation, the in-app ticket portal, and current system status. Tickets opened in-app carry your workspace context automatically, which shortens diagnosis considerably. If you can't sign in at all, use the form below and choose "Support" — describe the issue and we'll take it from there.
Partnerships — resellers, MSPs, integrators
If you want to build a business on Monitic — reselling, white-labeling, or managing client fleets — start at the partner program overview or go straight to the application. Partner applications get a response within two business days. For anything that doesn't fit the application form (technology alliances, integration proposals), use this form and choose "Partnership."
The form
We keep it short on purpose — five fields, under a minute:
- Name
- Business email
- Endpoint count (approximate is fine)
- Country
- Message — what you need, in your own words
Reporting a security issue
If you believe you've found a security vulnerability in Monitic, do not use the general form. Responsible disclosure has its own process, documented in our Trust Center — reports made there reach the security team directly and are handled with priority. We take disclosure seriously and respond to every legitimate report.
What happens after you write
- 01Routing
Your message lands with the right team — sales, support, or partnerships — based on what…
- 02A human reply within one business day
Not an autoresponder counting as a reply — an answer, or a concrete next step with a name…
- 03A clear next step
For sales, that's usually pricing for your fleet size or a scheduled walkthrough.
Frequently asked questions
FAQ
Do I need to talk to sales before trying Monitic?
No. The trial is self-serve and full-featured for 14 days with no credit card. Talk to sales when you want volume pricing, an Enterprise conversation, or help planning a rollout — not to get access.
I'm a journalist or analyst. Who do I contact?
Use the form and say so in the message — media and analyst inquiries are routed directly rather than through the sales queue.
Can I get support without a customer account?
Trial users get the same support channels as paying customers during their trial. If you're evaluating and stuck, write in — a stuck evaluation is a problem we want to know about.
Where can I find documentation before contacting anyone?
The docs cover installation, enrollment, policies, and troubleshooting for every module. Most "how do I" questions are answered there faster than any inbox can.